We have a 7-day return policy, which means you have 7days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@manafurnitures.co.nz. Please note that returns will need to be sent to the following address: 530 Victoria Street, Hamilton

If you are exchanging for an item, which you paid for shipping on, your shipping fees will not be refunded. Additionally, if the requested exchange item has shipping fees, you will be responsible for those as well.

You can always contact us for any return question at admin@manafurnitures.co.nz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@manafurnitures.co.nz

Refund Policy

Refund Policy (in accordance with New Zealand Consumer Law)

At Mana Furnitures, we are committed to providing our customers with high-quality products and services. If you are not completely satisfied with your purchase, we want to ensure that you are treated fairly and in accordance with New Zealand's Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 (FTA).

Consumer Rights Under New Zealand Law

Under the Consumer Guarantees Act 1993, products and services you purchase from us must meet certain guarantees. If a product or service does not meet these guarantees, you may be entitled to a remedy, such as a repair, replacement, or refund.

if you believe your product or service does not meet these guarantees, you are entitled to request a remedy.

Refunds, Repairs, or Replacements

If you believe that the product or service you have purchased from us is faulty, damaged, or does not meet your expectations in accordance with the Consumer Guarantees Act, you are entitled to one of the following remedies:

• Refund: If the product is faulty and cannot be repaired or replaced, or if the issue is substantial (i.e. a major failure), you may be entitled to a full refund.
• Repair: If the product has a minor fault, we may offer to repair the item at no cost to you.
• Replacement: If the product is defective or not as described, we may offer a replacement of the same or equivalent item.

When You Are Not Entitled to a Refund

Please note, under the Consumer Guarantees Act, you are not entitled to a refund if:

• You have changed your mind or no longer want the product.
• The product has been used or damaged due to misuse or neglect.
• The issue is caused by normal wear and tear.

How to Request a Refund

If you believe your product is faulty or does not meet the Consumer Guarantees Act standards, please contact our customer service team with the following information:

• Your proof of purchase (receipt or order confirmation).
• A description of the issue with the product or service.
• If possible, photos of any defects or damages.

We will aim to resolve your concern as quickly as possible and will work with you to provide an appropriate remedy.

NOTE: "The pictures shown are intended solely for customer reference and may differ in appearance from the actual product due to lighting, design changes, or other factors."

All Prices tagged on products are SINGLE ITEM DELIVERY COST. If you add more than 1 item there will be a extra charge for that. Please ask out staff they will work it out the best shipping price for you if need bulk items or more than 1 item. 

This Shipping Rate is for the third party freight company only.

We are doing flexible delivery service within Hamilton & Auckland Area. One shipping cost for more items.

If you are purchasing more than 1 item, and we could work out a better freight cost.

Please call us at +64211493048 or Contact Us .

Note: We only do Ground Floor delivery, if anyone wants us to do Upstairs/ or in the lift. Please send us an email or call us at +64211493048 .we also provide upstairs delivery but their will be an extra charge.

ORDER PROCESSING:

We strive to process all orders as quickly as possible. Please note that we will process your order within 2-3 working days. Once your order is processed, it will be ready for delivery.

The delivery timeframe is approximately 3-5 working days after processing.

We appreciate your patience, and if you have any questions, feel free to contact us!

STORE PICKUP - 530 Victoria Street, Hamilton Central, Hamilton 3204
Orders can be picked up daily, from 10am-5pm. An email will be sent when your order is ready.